In 2013, Best Buy and Target piloted a partnership that positioned Geek Squad agents in Target stores in Denver and Minneapolis, but did not move forward with the combined service. McAfee and True Network Solutions have signed a five-year deal to support the program.īest Buy has been slowly building out its Geek Squad offering in recent years, including the bundling of Geek Squad services for all devices in a customer’s home (whether purchased at Best Buy or not) as part of a wider paid membership program called Best Buy Beta. It is now rolling out Walmart Tech Services to more stores based on positive customer response. Walmart originally began testing a pilot program in select stores by offering both consumer electronics and technology services to customers. Remote technical support personnel can only access a member’s computer with their express consent and a unique one-time code.
#MCAFEE TOTAL PROTECTION WALMART PC#
McAfee and True Network Solutions are also supporting Walmart Tech Services Initiative offerings including a U.S.-based, 24/7 call center with English- and Spanish-speaking tech experts, unlimited virus protection and removal, unlimited troubleshooting and device repairs, and unlimited PC tune-ups. Walmart will support almost any device brand, regardless of where it was purchased. Customers can sign up online or in a participating store.Īs part of the offering, security solutions provider McAfee and retail service delivery platform True Network Solutions are partnering to provide members with one year of the McAfee Total Protection service to defend 10 devices against viruses and other online threats.ĭevices can include phones, computers, tablets, smart home devices, Chromebooks, WiFi and other networking hardware, TVs, and printers. Similar to the Geek Squad technology support service introduced by Best Buy in 2004, the Tech Services Initiative provides customers a variety of remote, in-home and in-store technology assistance for an annual fee of $89.99.
Walmart is quietly launching a new program called the Tech Services Initiative at select stores in Northwest Arkansas and the Dallas area. The Best Buy Geek Squad has some new nerds moving into its turf.